FAQs

FAQs2019-02-19T07:18:28+00:00

General FAQs

The current Australia Post version is compatible with:
Community Edition: 1.7.*.* to 1.9.*.*

We provide license key for two domains: one live and one for development/testing URL. If you are to use the Magento Australia Post Shipping Extension on extra domains, kindly purchase license key for the same. You can review the license key information about all our product page under the section: “I have one Magento Installation with”
Please review @ https://www.appjetty.com/magento-australia-post-shipping.htm.

After adding the domains, you need to activate Magento Australia Post Shipping Extension on the domain using the same license key.

Yes. You can view the demo details and video on our store page.

Yes, you can purchase additional packages later by paying the remaining balance amount.

Yes, we do provide the installation service. You can tick the installation service checkbox while purchasing or can transfer $25 to our PayPal account  hirinfotechcontactus@gmail.com  later on.

All our extensions are 100% open source. You can customize the extension except the file containing our license code.

Yes, we do customize the Magento Australia Post Shipping Extension and app as per your needs. This requires extra effort and different estimation.

We have another extension which is linked with the live eParcel system. You can refer the details at https://www.appjetty.com/magento-australia-post-eparcel.htm.

Yes, you need to have business account at Australia Post to use the “Shipment Tracking and Label Printing” feature.

Yes. You can refer to our refund policy @ https://www.appjetty.com/refund-policy.htm. We stand behind the quality of our extensions with a 15-day money back guarantee.

Technical FAQs

No need to worry. Just clear Magento Cache, log out of your Magento admin panel and login in again.

Please obtain correct API key for Australia Post and then try to check. It should work fine.

I got this error “Fatal error: Class ‘Hirinfotech_Auspost_Helper_Data’ not found in /home/public_html/app/Mage.php on line 516”. What should I do?

We have given provision in our extension for you to set default height, width and length from admin and it will be same for all products. Also, if any of your product has dimension, it will prioritize that product’s dimension and thereafter to default configurations.

You can change the shipping method title from System → Configuration → Sales → Shipping Methods → Hirinfotech Australia Post → Title.

As Magento Australia Post Shipping Extension uses the PAC API to fetch the live rates from Australia Post, the label will also be the same as fetched from there. To modify it, the extension will require customization. You can send an email to sales@appjetty.com to proceed.

Our “Shipment Tracking and Label Printing” feature also has the Address API configured, which will help you to edit the shipping address before submitting it to eParcel. It will also provide suggestions for relevant city.

Yes. This is because because you will be charged for each shipment submitted to eParcel. Moreover, it is not possible to edit the record, once submitted to eParcel.

You need to ensure that Account details and Address details are same as in your Australia Post account. It should be validated, or else this feature won’t work.

Note: The test credentials will not work for this feature. Live details from Australia Post are mandatory.

This option will be available only when the invoice and shipment has been generated for that particular order.

a. Ensure your API key is correct. You can verify the key @ https://developers.auspost.com.au/apis/pac/explorer/postcode-search
b. The “Warehouse Postcode” field is mandatory. Please enter a valid postcode. The validity can be ensured@ http://auspost.com.au/postcode
c. Enable the required Shipping services for parcel and letter.
d. Create attributes for length, width, height and assign them to attribute set. Also, select these attributes in the configuration.
e. Check your products have sizes and weights set – without this, the calculation cannot be performed.
f. For bundle items, even if they are set as ‘ship together’ Australia Post rates will not be displayed for them.
g. Please select “Australia Post Package Type” for every product according to its weight. For further understanding, watch the screen-cast @ https://www.youtube.com/watch?v=vEst1_nkhk4

Yes, if you purchase the “Shipment Tracking and Label Printing” additional package, it includes address validation/suggestion for customers.

Our module only supports shipment generation and shipment tracking for the delivery in Australia Only.

Change Log

Version 1.2.5 : October 24, 2018

Enhancements:

  • Added Provision for Contract Service Rates
  • Minor Bug Fixes

Version 1.2.4 :

Enhancements:

  • Added support for PHP 7.0

Version 1.2.3 : December 23, 2017

Enhancements:

  • Released Label Printing and Shipment Tracking Service
  • Added support for Address validation from Front end as well as Back end

Version: 1.2.3 : April 27, 2017

Enhancements:

  • Bug Fixing

Version: 0.2.2 : January 12, 2017

Enhancements:

  • Added Australia Post Secure Frame Payment
  • Cash on Delivery Charges
  • Address Validation for front on Checkout page and Multishipping

Version: 0.2.1 : January 2, 2017

Enhancements:

  • Bug Fixing

Version: 0.2.0 : November 11, 2016

Enhancements:

  • Compatible with Bundle Product
  • Compatible with Shopping Cart Rules for free shipping

Version: 0.1.9 : May 23, 2016

Enhancements:

  • Enhancements : Shippment and Label Printing

Version: 0.1.8 : April 4, 2016

Enhancements:

  • Enhancements : compatible with new PAC API released by australia post.