benefit is that it allows you to realize the most value and efficiency from
your precious, limited resources.
none of us have the luxury of unlimited resources available for use in our
businesses. Even if we did, there’s a tipping point where more resources can
actually negatively impact efficiency. Increasing costs. Time, effort and
skills are wasted.
where automation steps in to help by utilizing technology to take care of the
repetitive, recurring and low-value work.
some examples that might apply to your business?
example is expense authorizations. Rather than manually handling all expense
requests yourself, or having your accountants handle them, why not automate the
small ones. If an expense fits certain criteria, for example, it’s low value
and from a current supplier, then these invoices can be identified, and
automatically approved and paid.
as this can help your business reduce operating costs and, therefore, increase
automation can ensure you provide market-leading customer service, improve
productivity, lift employee morale and strengthen governance, all while
Which processes are candidates for process automation?
is invaluable and it’s advancing at a sometimes-frightening pace. But even in
this environment, there are still areas and activities where technology has not
developed far enough to handle effectively and a human touch is needed.
surgeons today use robots to handle
intricate surgeries, diagnosis is best left to a human. How would you feel
going to the doctor, having a consultation with a robot and it diagnosing your
illness? A little bit disconcerting isn’t it?
So, if it’s
not able to be used for everything, what processes are the best for automation?
processes that are repetitive, don’t require the application of logic or
thinking, don’t need human intervention and need to be error-free are great
candidates for automation.
already mentioned a scenario of automating certain expense approvals, but other
examples that may apply to your business are employee onboarding processes,
travel authorizations, annual leave or sick leave requests.
matching and cleansing activities are also great candidates for automation; don’t
spend time reconciling your banking transactions with your invoices, automation
can do that.
application might be if you need a regular report compiled for your business.
Set up your tech to know where to pull the data from,
how it needs to be collated and how to visualize it, and voila, your report
will be ready on time, every time.
is then only needed for explaining what the trends mean, their impacts on the
business and the actions needed to optimize them or mitigate their impacts.
What are the fundamental principles for process automation?
have to completely understand your existing systems and process. Once you fully
understand how they interact, their dependencies and interlinkages, and have
analyzed all possible impacts or knock-on effects, you can start to simplify
the processes and introduce automation.
integration is key, automation should be
used alongside and integrate with your existing processes.
and interactions between the processes must be seamless at all times and at all
levels of the business. Automation processes must be consistent with other
processes of the business in both their inputs and outputs.
there’s enough flexibility in your new way of doing things to allow them to
evolve as your business grows. Very few businesses remain stationary; all grow,
consolidate, evolve or devolve over time. Make sure you take this into
consideration and build in flexibility for the future.
A step by
step approach is needed with a fail fast and roll back approach to understand
what truly works and what doesn’t.
Don’t be afraid to question or stop on some processes and most of all, keep
rush. Do it right, don’t do it immediately if you aren’t ready. Keep in mind
there are specialist companies out there whose existence is doing this work.
So, get their opinion or get them to help you.
make sure your staff is informed and understand the new automation
opportunities. Tell them how these will impact their own work, processes, and
ways of doing things. The more they understand, the better they can work with
Process automation isn’t for everything but can be
invaluable for recurring, repetitive processes in your business.
business out today. Identify the processes that are candidates for automation
that are similar to the examples above and implement these using a trial and
the benefits of efficiency, simplicity, and automation take effect in your
At Hir Infotech, we know that every dollar you spend on your business is an investment, and when you don’t get a return on that investment, it’s money down the drain. To ensure that we’re the right business with you before you spend a single dollar, and to make working with us as easy as possible, we offer free quotes for your project.